Thanks to Narvar, our return rate has been decreasing and we’re recapturing more of that revenue. We’re able to create the premium return and exchange experience we want for our customers by giving them more intelligent choices with the maximum amount of options.
Narvar is a best-in-class partner who helps us connect with our customers. If I had to give it a star rating, it would be a 5 out of 5. We haven’t had to hire a lot of additional people to manage our extremely fast growth in the past 9 months. Narvar is helping us strengthen the bonds with our customers, both on the marketing side as well as the customer service and operations side of the business.
Streamline an offline, time-consuming returns experience to a self-service, online experience that doesn’t make consumers check return policies and offers convenient replacements or exchanges right on the spot!
Offer consumers the choice to return to 73,000 carrier locations and 8,600 Narvar Concierge locations such as Walgreens and Nordstrom.
Give consumers peace of mind with timely return delivery and refunds processed messages via multiple-channels: Email, SMS, WhatsApp, Line.
Consumers can return by mail with QR codes or print labels. Their choice.
Offer assisted or contactless returns in-store or curbside with Narvar’s store-based returns option.
Improve product quality and stay ahead of your competitors via actionable analytics. Benchmark your performance against Narvar’s client base of 800+ retail brands.
Save logistics costs by dynamically dispositioning returns to multiple return locations such as warehouses or dropshippers.
Retain revenue by providing product exchanges across any platform.