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The Essential Guide to Retail Returns

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Make the most of your retail returns

85% of shoppers say they will not do repeat business with a company if the returns process is complicated or inconvenient. Returns are an opportunity to improve customer experience, attract new buyers, and drive loyalty. Yet they continue to be a pain point for both consumers and retailers. Download our eBook to learn the current state of returns, the latest consumer expectations, and how to make the most of this critical part of the customer journey.

This guide will help you: 

  1. Understand why returns are the new normal. Nearly half of customers returned a purchase they made in the last year.
  2. Ensure your return policy is simple and easy to understand. A restrictive or complicated returns process can actually prevent an initial conversion.
  3. Drive in-store traffic with ecommerce returns. Customers want options for returns which gives you new ways to get conversions.
  4. Make customers love you because of your returns process. Customers want transparency and convenience, and they'll stick with a retailer that gives it to them.

Build lasting customer loyalty.


Each Narvar product is designed from the ground up with the customer in mind. When they love their experience,loyalty follows.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Build lasting customer loyalty.


Each Narvar product is designed from the ground up with the customer in mind. When they love their experience,loyalty follows.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Trusted by the retail industry's best. Over 450 and counting.

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