Report

The State of Post-purchase Experience

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How to get the post-purchase experience right and build customer loyalty.

Narvar wanted to hear directly from consumers about what retailers should be doing to reduce anxiety and foster loyalty in the post-purchase shopping experience. So we surveyed 1000 U.S. online shoppers between the ages of 18-65 right before the peak holiday shopping season. Download our eBook to discover insights about how to make post-purchase better for your customers.

Here's what we learned:

  1. Consumers will choose a retailer who acts proactively in the event of a delivery problem. It's the number one thing that will get a customer to choose one retailer over another.
  2. It's critical that retailers mirror the in-store experience across online and mobile touchpoints. This is especially true during the holidays.
  3. Customers want an emotional connection, but are left cold after a transaction. Consumers want to feel cared for and appreciated in exchange for giving retailers their business.

Build lasting customer loyalty.


Each Narvar product is designed from the ground up with the customer in mind. When they love their experience,loyalty follows.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Build lasting customer loyalty.


Each Narvar product is designed from the ground up with the customer in mind. When they love their experience,loyalty follows.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Trusted by the retail industry's best. Over 450 and counting.

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