Consumer Report

The State of Online Returns:

A Global Study

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A great returns experience continues to turn one-time shoppers into repeat customers

Returns are unavoidable, and shouldn't be viewed as a necessary evil but as an opportunity to delight shoppers. Narvar's 3rd annual returns study surveyed 3,519 consumers across 5 countries to find out what today’s shoppers expect. The study shows that there's still some way to go towards reducing friction in what can be the most critical step in the customer journey.

Download our report and learn the elements that make up the perfect returns experience. We'll also cover:

  1. Shoppers' satisfaction with the online orders return process.
  2. Drivers of delight and disappointment when shoppers return orders.
  3. New opportunities for retailers to improve their online returns process.
  4. Attitudes towards returns in the US, UK, France, Germany and Australia. Plus the differences in consumer behavior in each country.

Build lasting customer loyalty.


Each Narvar product is designed from the ground up with the customer in mind. When they love their experience,loyalty follows.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Build lasting customer loyalty.


Each Narvar product is designed from the ground up with the customer in mind. When they love their experience,loyalty follows.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Trusted by the retail industry's best. Over 650 and counting.

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