Narvar Consumer Report

Customer Experience in Retail

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Optimised Communications: Vital throughout the Post-purchase Journey 

Customers judge their online shopping experience in large part based on how retailers communicate with them after they click the 'Buy' button. Download our latest study and learn how to optimise your post-purchase communication strategy. 

This study will help you learn: 

  1. How communication preferences vary dependent on customer demographic and technology adoption
  2. Why communication matters, not only before customers buy, but after — whether it's good news or bad
  3. To what extent retailers can drive customers away by providing poor information about order, deliveries, and returns, or — worse still — no information at all
  4. When retailers can expect customers to shop online with the help of voice-controlled devices

Build lasting customer loyalty.


Each Narvar product is designed from the ground up with the customer in mind. When they love their experience,loyalty follows.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Build lasting customer loyalty.


Each Narvar product is designed from the ground up with the customer in mind. When they love their experience,loyalty follows.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Discover untapped ROI.


From new marketing channels, to supply chain efficiencies and reductions in call volume, we find new ways to bring value to your business.

Trusted by the retail industry's best. Over 450 and counting.

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