Turn returns into a competitive advantage.
Narvar surveyed nearly 700 U.S. online shoppers to understand their attitudes towards the returns process, a critical moment in the customer journey. Getting the returns experience right can improve customer satisfaction, inspire loyalty, and fuel new revenue streams.
Download the report to learn about key emerging trends such as:
- The rise of ‘bracketing’: the bedroom is the new fitting room
- The effect of Amazon’s transparency on consumer perception
- Customer attitudes toward in-store returns