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Consumer preferences for communicating with retailers is changing.

Narvar surveyed 1290 U.S. online shoppers to understand how emerging channels and desire for transparency are impacting how they want to communicate with retailers.

Download this report to learn about key emerging trends:

  1. Types of messages consumers consider most important
  2. Is email losing its edge against newer channels?
  3. The maturity of voice-assisted shopping and outlook for the future.
  4. How consumers feel about bots vs humans when they need help.
Narvar Surveyed

Trusted by the retail industry's best. Over 400 and counting. 

  • Patagonia
  • Sephora
  • GAP
  • GmaeStop