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Getting the post-purchase experience right can foster customer loyalty.

Narvar surveyed 1000 U.S. online shoppers between the ages of 18-65 right before the peak holiday shopping season. We wanted to hear directly from consumers what retailers should be doing to reduce anxiety and foster loyalty in the post-purchase shopping experience.

In this report:
  1. Key Areas Contributing to Shipping Uncertainty and Hassle
  2. What Drives Loyalty?
  3. What Do Consumers Really Want After They Click "Buy"
  4. The Amazon Effect
  5. Regional Differences
Narvar Surveyed

Trusted by the retail industry's best. Over 400 and counting. 

  • Patagonia
  • Sephora
  • GAP
  • GmaeStop